Refund requests are reviewed based on order status, payment date, and whether the service has already been activated or used.
Before activation
If the order has not yet been approved or activated, a refund may be reviewed after payment verification.
After activation
Once the service is active, refunds are not automatic. Each request is reviewed based on work already delivered and service usage.
Required references
Send the order number, payment reference, and proof of transaction to support for faster processing.