Frequently Asked Questions

Onboarding Featured What is Agence?

A quick overview of what the software brings to a rental agency.

Agence is management software built for car rental agencies. It centralizes reservations, contracts, customers, vehicles, payments, maintenance, teams, branches, and reports in one clear workspace.

Onboarding Featured How do I get started with Agence?

The steps to create your agency workspace and start working.

Choose the plan that fits your agency, create the main administrator account, then confirm the email. After that, enter your company details such as name, ICE, and logo. Once the workspace is open, you can configure branches, vehicles, users, and essential settings.

Abonnements Featured How do I choose the right plan for my company?

The choice mostly depends on branches, cars, and users.

Basic fits agencies that are starting or managing a limited volume. Pro is better for growing companies that need more capacity. Premium is designed for teams with more vehicles, more users, and broader multi-branch organization.

Abonnements How long does payment proof review take?

Estimated delay between proof submission and activation.

In practice, the timing depends on the payment method and how complete the proof is. Clear, valid proof with correct company details is processed much faster.

Réservations Featured How do I create a reservation correctly?

Correct flow: client, vehicle, dates, pickup and return locations.

Create or choose the client, select an available vehicle, then fill the rental period, pickup/return branch, and pricing. Always confirm the car is free for that date range before saving.

Réservations Why is a car unavailable for reservation?

Could be an overlapping reservation, vehicle status, maintenance, or branch scope.

The car may already be booked, marked unavailable, in maintenance, or belong to another branch not visible to the current user. Check the schedule and car profile.

Contrats How is the rental amount calculated?

Calculated on 24-hour blocks and the contract price.

The amount depends on the number of rental units and the daily rate defined in the contract. The contract total then becomes the reference for payments, reports, and sometimes invoicing depending on your workflow.

Paiements What is the difference between deposit and franchise?

Deposit is a held/received guarantee, franchise is a liability clause.

The deposit is a guarantee amount requested from the customer at the start of the rental. Franchise is the potential amount the customer may owe in an at-fault claim. They serve different accounting and contractual purposes.

Centre d’aide How do I quickly find an answer in the help center?

Search by need, topic, or business keyword.

Enter a keyword close to your need, such as reservation, contract, payment, or vehicle, then refine with categories. The help center is organized around real rental-agency situations.

Centre d’aide How does the Agence assistant choose an answer?

It compares your question with answers available in the help center.

The assistant uses active help-center articles. It compares your message with questions, summaries, answers, and keywords before suggesting an answer or useful next questions.